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    Shipping & returns

    RETURN POLICY:

    To obtain a Return Authorization please email orderentry@ptacdirect.com mailto: orderentry@ptacdirect.com or call 1-877-454-7822. All returns need to be pre-approved and a 20% Restock Fee and Freight charges will apply. Certain items may not be returnable or may have specific return instructions. Please call 877-454-7822 with additional questions.