FAQ

Please contact sales@ptacdirect.com for the following questions:

• I need a copy of my receipt/invoice.
• Do I have to pay sales tax?
• What if I need to cancel my order?
• Who do I contact if my item doesn’t work?
• When will my order ship and how long will it take to get to me?
• Where do you ship?
• What is the warranty on your products?
• How do I track my order?
• Is my credit card charged at time of order?

For any additional information you can email us at sales@ptacdirect.com or contact us at:

PTAC Direct Sales, Inc.
185 S. Kimball Ave.
Suite 130
Southlake, TX 76092
877-454-7822